Crisis & Issues Management

Support when the stakes are high

Does this sound like you?

"Something’s gone wrong—and it’s public."

“We don’t want to get it wrong legally, reputationally or ethically.”

“We weren’t media trained—and it showed.”

"There’s confusion inside, and it’s spilling out."

“We said nothing… and now it looks like we don’t care.”

We’ve got you covered.

How we work

We provide calm, strategic support when things get complicated—or go wrong.

Whether you're managing public fallout, navigating internal issues, or preparing for what’s coming next, we help you respond with clarity and confidence.

We offer flexible support tailored to your situation—whether you need an urgent response, a clear plan for internal comms, or a longer-term strategy to rebuild trust.

All our work is grounded in discretion, sound judgment and real-world experience.

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Tiered Media & PR Packages

Choose the support level that fits your needs, or get in touch and we’ll create a custom plan for you.

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Rapid
Response

From $2,490

Immediate support for live or emerging issues.

Ideal for:

  • Media incidents requiring fast response

  • Social media backlash or misinformation

  • Urgent executive messaging or public statements

Includes:

  • Media statement

  • Key messages

  • Spokesperson talking points

  • Media coordination

  • Stakeholder update copy

  • Phone/Zoom availability within 24 hrs

  • Social media response guidance

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Scenario
Planning
Package

From $4,450

A dedicated week to build readiness before the pressure hits.

Ideal for:

  • Councils or agencies preparing for consultations or public announcements

  • Programs with elevated risk, internal complexity or media exposure

  • Organisations seeking clarity and calm before potential issues arise

Includes:

  • Risk and audience mapping

  • Holding message templates

  • Internal comms matrix and response flow

  • Editable planning tools and playbook

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Ongoing
Crisis Comms Partnership

From $3,950/month

Ideal for organisations needing sustained strategic oversight or high-frequency support.

Ideal for:

  • Executive teams under ongoing scrutiny

  • Change programs, internal transitions or sensitive public reform

  • Teams needing dedicated advice and response preparation on retainer

Includes:

Can be customised for your organisational needs.

  • Dedicated advisor retainer

  • Multi-team coordination

  • 24/7 response escalation

  • Leadership training or media prep

  • Post-crisis review and recovery messaging

Our Crisis & Issues Management Services Include:

  • Message development under pressure

  • Internal communication coordination

  • Executive and spokesperson prep

  • Stakeholder communication updates

  • Coordination with legal or risk teams where needed

  • Media holding statements and responses

  • Social media risk and comment strategy

  • Post-crisis audits and communication reviews

What our clients say…

  • We worked with Stitch Communications for a PR announcement for icetana AI, and they delivered outstanding results on very short notice. Jessica was incredible, professional, responsive, and a true expert in securing quality media coverage. Highly recommended!

    Kamaria Rose, icetana

  • It was a pleasure working with Jess and Stitch Communications on the marketing of my novel, Taken In. Jess is very easy to get along with, has great creative ideas, and very importantly, has an excellent network of marketing contacts.

    SG Bryant, author

  • Jess was instrumental in helping us shape and share our story with the right audiences. She understood our technology quickly, helped craft clear messaging, and secured strong media coverage that raised our profile in key sectors. Her background in journalism and strategic approach made all the difference.

    Jessica Glenn, AIM Defence

Why Crisis & Issues Management Matters

When communication is delayed or unclear, trust erodes quickly.

In critical moments, the way you respond can shape long-term perceptions—internally and externally. We support government agencies, programs and technical industries to prepare, manage and recover from high-pressure scenarios with composure and confidence.

From reputational risks to internal crises, we know how to bring structure, clarity and trusted guidance, whether you're in Bathurst, across NSW or managing national-scale programs. When communication is delayed or unclear, trust erodes quickly.

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You Need Crisis Support When…

  • You're facing an active issue with media attention or online backlash

  • You’re concerned about misinformation or reputational risk

  • You’re preparing a sensitive announcement or policy change

  • Your internal team is overwhelmed and needs trusted comms backup

  • You want to be ready—before something goes wrong

This is where we come in,
this is what we do.

Why

Choose

Us

We bring calm, clarity and experience

When the pressure’s on, you need trusted support - fast.

We’ve worked behind the scenes to help clients manage internal crises, public backlash, reputational risk and sensitive stakeholder issues.

From first response to final recovery, we offer structured support grounded in sound judgement, clear messaging and lived experience.

We work with discretion and purpose

We don’t splash client stories across our website, because most of the time, no one ever knows we were there. That’s the point.

Whether we’re writing holding statements, managing media calls, engaging staff or handling a leadership transition. We keep it focused, fast and confidential.

We aren’t only here to respond, we can prepare

Most crises don’t come out of nowhere. We help you plan ahead with risk assessments, escalation protocols, stakeholder mapping and scenario planning, so if something does go wrong, you’re ready to act.

Our crisis planning and issues management support helps reduce confusion, protect your team and minimise damage.

Preparing for Trouble?
In it Now?

Contact us.

Whether you're managing an unfolding issue, preparing for risks, or rebuilding after a blow, we’re here to help.