Civil Aviation Safety Authority (CASA)

Simplified structure. Better compliance. Fewer enquiries.

The challenge

CASA needed to drastically simplify its aircraft maintenance and licensing section as part of a major website overhaul—without compromising on legal and technical accuracy.

The solution

Stitch tackled 24 dense pages of regulatory content. We interviewed subject matter experts, understood the compliance landscape, and delivered just 8 streamlined pages. Our work helped refine the overall information architecture and reduced friction for users.

The results

- Reduced 24 pages to 8, improving usability and clarity.
- Lowered inbound enquiries due to better self-service.
- Improved consistency and compliance across key user journeys.